Every violation in Hoampage moves through a defined set of statuses. The status tells you and the homeowner exactly where things stand. It also drives what happens next: response deadlines, penalties, notifications, and letters all follow the status.
This article walks through each status. For each one, you’ll see what triggers it and where the response deadline stands.
Issued
A violation starts here the moment your board issues it. Hoampage sends the notice, the violation appears in the homeowner’s portal, and their response deadline starts counting down.
Issued means the homeowner hasn’t yet viewed or responded. The ball is in their court. They can resolve the issue and submit their resolution. Or, if they believe the violation is a mistake, they can respond with context instead.
Under Review
When the homeowner submits a response or resolution, the violation moves to Under Review. The response deadline pauses.
This is deliberate. Time spent waiting on your board’s decision doesn’t count against the homeowner. The deadline only counts down while the next step is theirs. Under Review is your board’s turn: review the submission, discuss it if needed, and decide whether it resolves the violation.
From here, one of two things happens. Either the board accepts the response and closes the violation, or the board rejects it and the violation moves to Action Required.
Action Required
Action Required means your board reviewed the homeowner’s response and rejected it. The issue isn’t resolved, so it’s back in the homeowner’s hands.
The response deadline resumes where it left off. The homeowner can respond again, and each new submission moves the violation back to Under Review, pausing the deadline once more. This cycle continues until the issue is genuinely addressed or time runs out.
This back-and-forth stays fair in both directions. The homeowner’s deadline never counts down while they wait on the board. Meanwhile, the board never has to accept a fix that doesn’t actually fix the problem.
Escalated
If the escalation deadline passes and the violation remains unresolved, it escalates according to your community’s escalation rules.
Escalation is where penalties come into play. Hoampage posts the penalty charge to the homeowner’s account and generates the corresponding notice from your letter templates. If your community is connected to QuickBooks, the charge syncs there automatically.
After escalation, penalties continue to accrue. They stop when the violation resolves or the maximum penalty is reached.
Moving a violation back down
Escalation isn’t a one-way door. Sometimes new information comes to light, or circumstances change. In those cases, your board can de-escalate the violation. De-escalating requires a reason, and Hoampage records that reason in the violation’s history.
The required reason isn’t red tape. Someday a homeowner, a future board member, or an attorney may ask why the board walked a violation back. Because of that recorded reason, the answer is already on the record, in writing, from the moment of the decision.
IMPORTANT: De-escalating doesn’t change any penalties that have already posted. Status and money are handled separately: if your board decides posted penalties should also be removed, issue a credit to the homeowner’s account. This keeps financial decisions in your board’s hands — walking back a violation and waiving its penalties are two separate calls, and sometimes a board will make one without the other.
Dismissed
A dismissed violation is finished — the board withdrew it, and no further action is expected from the homeowner. Like every other decision that walks a violation back, the reason is recorded in the violation’s history.
IMPORTANT: Dismissing a violation doesn’t remove penalties that have already posted. If your account is integrated to QuickBooks Online, and a violation is dismissed after escalation — any charges on the homeowner’s account stay there until your board issues a credit. In most dismissals your board will want to do exactly that — a withdrawn violation usually shouldn’t leave its penalties behind — but the credit is a deliberate step, not an automatic one, so the financial decision is always made on purpose and on the record.
Closed
Closed means the violation is resolved: the issue was addressed and the process is complete. There’s no further deadline and no further penalties. The violation becomes part of the community’s permanent record, with its full history of statuses, dates, responses, letters, and any recorded reasons.
Closed and Dismissed are deliberately different endings. Closed means someone resolved the issue, while Dismissed means the board withdrew the violation. Keeping them separate keeps your community’s enforcement record honest. Anyone reviewing the history can see not just that violations ended, but how.
That record matters more than it might seem. Consistent, documented enforcement is one of the strongest protections a self-managed board has. The status history is what makes your community’s enforcement documented by default.
Setting a status manually
Aside from manual dismissal or closure, the flow above runs on its own — deadlines drive escalation, responses drive review. But your board isn’t locked into waiting on the clock. Statuses can also be set manually by locating the Change Status option in Violations Manager > Open Violations.
Manual actions exist because no automated flow covers every situation a real community encounters. The automation handles the routine consistently; manual control handles the exceptions deliberately. Both end up in the violation’s history, so the record always shows what happened and when.
Quick Reference
| Status | What it means | Whose turn is it? | Deadline/penalities |
| Issued | Notice sent; no response yet | Homeowner | Deadline counting down |
| Under Review | Response submitted; awaiting board decision | Board | Deadline paused |
| Action Required | Response rejected; back to homeowner | Homeowner | Deadline resumed |
| Escalated | Deadline passed unresolved; penalties applying | Homeowner | Penalties accruing to max |
| Dismissed | Withdrawn by the board | No one — record complete | None |
| Closed | Resolved; part of the record | No one — record complete | None |